FAQ
Straight answers to the questions the store actually raises.
Orders
Do I need an account to order?
No. Guest checkout is available. An account is optional, for repeat shopping.
How do I find an existing order?
Use Track order with the four-digit order reference and the email used at checkout. The reference on its own will not open an order.
Can I cancel an order?
You can request cancellation from your account order, or from Track order after your email is verified, within 12 hours of placing the order and only before we confirm dispatch. Whichever of those happens first closes the request.
That operational window does not remove the 14-day cancellation right under the Consumer Contracts Regulations 2013, or other statutory UK consumer rights.
Account
Do I need an account to track an order?
No. Track order asks for the order reference and the email used at checkout. An account shows the same orders when you were signed in at checkout.
Shipping
How long does delivery take?
Minimum 2-week delivery timeframe.
UK delivery. Delivery is expected to take a minimum of 2 weeks.
We do not promise an exact delivery date.
Do you deliver outside the United Kingdom?
Delivery is not available for that country.
Why is shipping international?
Orders are prepared for dispatch by hand. Carrier details appear once a shipment has been dispatched.
Products
How do I check fit?
Use Size & Face Guide on the product page. Measurements are shown only when they exist for that product.
What does the product disclosure mean?
Every product page displays the same disclosure: High-quality 1:1 Superclone.
It is not a review, a designer-house affiliation, or a fabricated origin story.
Payments
How do I pay?
Checkout takes payment with PayPal. SHADESUK does not store raw card numbers. PayPal handles the payment.
An order is confirmed only after our server verifies the payment. A browser message on its own is not proof that the order is paid.
Returns / Refunds
Can I return an item?
UK consumer rights apply to these purchases. A commercial returns process does not remove those rights.
Return postage is not prepaid. Where the law requires us to cover the cost, including faulty or not-as-described goods, we will. This page does not invent a restocking fee.
What if the parcel arrives damaged?
Tell us promptly, with photographs of the product and packaging where you have them. An unboxing video is useful evidence. It is not the only proof we will look at.
We aim to review that evidence within 2–3 business days. The outcome is recorded against the order. This does not remove statutory UK consumer rights.
Order tracking
Can I track without an account?
Yes. Track order with the order reference and the email used at checkout.
There is no tracking yet.
TRACKING NOT AVAILABLE YET
Your order has been received. Tracking information will appear once your shipment has been dispatched.